INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

While we make every effort to ensure the product you receive closely matches the image, please note that slight variations in color, texture, or design details may occur due to lighting, screen settings, or natural material differences. Rest assured, the final product will closely resemble what you see, maintaining the same quality, style, and overall look. Your satisfaction is our top priority, and we are committed to delivering a product you'll love.

Where can I view my sales receipt?

You can view your sales receipt by checking the confirmation email you received after your purchase. The receipt is typically attached as a PDF or included in the email body. If you can’t find it there, you can also log into your account on our website and navigate to the "Order History" or "My Purchases" section, where you’ll be able to view and download your receipt.

If you need any assistance, feel free to reach out to us!

How can I return an item?

To return an item, please follow these steps:

  1. Review Our Return Policy: Ensure the item is eligible for return based on our return policy (usually within a specified time frame from the purchase date).

  2. Contact Us: Reach out to our customer service team via email or our website’s contact form, providing your order details and the reason for the return.

  3. Return Instructions: We will provide you with a return authorization and instructions on how to send the item back. Be sure to keep the item in its original condition and packaging.

  4. Ship the Item: Once you receive the return instructions, send the item back to the address provided.

  5. Refund or Exchange: After we receive the returned item, we will process your refund or exchange according to your preference.

If you have any questions or need assistance, don't hesitate to contact us. We're happy to help!

Will you restock items indicated as “out of stock?”

If an item is marked as "out of stock," we often restock popular products depending on demand and availability from our suppliers. To stay updated, we recommend signing up for notifications on that product page. You’ll receive an alert as soon as the item becomes available again.

If you’d like, you can also reach out to our customer service team, and we’ll gladly provide more details on restock dates or help you find a similar product in the meantime!

Where can I ship my order?

We proudly offer worldwide shipping! You can have your order shipped to almost any location around the globe. Simply provide your shipping address during checkout, and we’ll take care of the rest, ensuring your order reaches you wherever you are. If you have any specific questions about shipping options or fees to your location, feel free to contact us!

  • TCS
  • DHL
  • FedEx
  • UPS
  • Leopard Courier
  • & More
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    OUR STORES

    Sialkot, Pakistan

    5KM HACKY SPORTS Pakki Kotli, Pakistan Sialkot, 51310

    Whatsapp: +923256194124

    Call: +923256194124

    Email: info@hackysports.com

    Email: admin@hackysports.com