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Exchange, Return & Refund Policy

Last Updated: November 1, 2026

At Hacky Sports, we are committed to providing premium-quality products and a smooth online shopping experience. Please read this policy carefully before requesting a return, exchange, or refund.

1. Return & Refund Window

  • Returns and refunds can be requested within 15 calendar days of the date of delivery.
  • A valid order number or proof of purchase is required.
  • Requests made after the 15-day window cannot be accepted.

2. Condition of Returned Items

To be eligible, items must be:

  • Unused
  • Unworn
  • Unwashed
  • In original condition with all tags and packaging intact

Please contact us before sending anything back so we can confirm your request and give you the return address.

3. Return Shipping

  • The customer pays for return shipping.
  • If the item you received is damaged, defective, or not what you ordered, Hacky Sports will cover the return shipping cost once the fault is confirmed.

4. Inspection & Refund

  • When your parcel arrives, we inspect the product to check it meets the conditions above.
  • Your money is refunded after the product has been received and successfully checked.
  • Approved refunds are paid back to your original payment method. For cash on delivery orders, we will arrange the refund with you directly.
  • Refund processing times may vary depending on your payment provider or bank.
  • If the product fails inspection (for example it is used, washed, damaged after delivery, or missing tags), the refund will be declined and the item returned to you at your cost.

5. Exchanges

  • Exchanges are accepted within 15 calendar days of delivery, subject to the same item conditions and to stock availability.
  • If you exchange for a higher-value item, you pay the price difference.
  • If you exchange for a lower-value item, the remaining balance is not refunded.

6. Damaged, Defective & Incorrect Items

  • Please report any damaged, defective, or incorrect item within 7 days of delivery.
  • Photo or video evidence may be required for verification.
  • Once the fault is confirmed, we will offer a replacement, an exchange, or a refund.

7. Non-Returnable Items

  • Items that have been worn, used, washed, or altered.
  • Items without original tags or packaging.
  • Custom-made or personalised products made to your specification, unless faulty.
  • Damage caused after delivery, and normal wear and tear.

8. General Terms

  • Hacky Sports may decline any request that does not meet the conditions in this policy.
  • This policy may be updated at any time. The latest version is always available on this page.

9. Contact

To start a return, exchange, or refund, contact our support team:

  • Email: hackysports@gmail.com
  • Phone / WhatsApp: +923390004491